Introduction

The scarcity of water through main pipelines has increased the dependency of the consumer on Water Tanker Services. Thus, there is the need of the automated tanker management system. MSCL Online Tanker System (OTS) addresses the need. The purpose of the OTS is to ensure fair distribution of water to the consumers based on the area wise quota decided by the authorities.

OTS is an extended module of MSCL Complaint Management System (CMS). Core OTS is web-based cloud application and offers extended facilities to residents for registering request for water- tanker services. OTS connects the consumer and hydrant staff.

Residents can register requests and launch complaints through Call Centre Agents. Due to dependency on the land lines consumer may face frustration because of wait time. To avoid the frustration OTS as a mobile application is also available 24x7 for android and apple users.