Karachi Metropolitan Corporation (KMC)
City District Government Karachi (CDGK)
Implementation of Integrated Utility Bills Management System and Outsourcing Services for operation support, maintenance support and other services
MSCL provided following services on this project:
Development / Customization of RMCS (Revenue Management Complete System) including following functionality:
Retail Consumers Bills Processing and printing using pre-printed stationary
Industrial Consumers Bills Processing and printing
Consumer Complaint Management. This handled the complaints received through Complaint Management Center established by MSCL
Billing related MIS.
Establish Complaint Management Center (CMC):
This center received complaints from consumers calling from anywhere in the city.
The CMC system records the complaints; divert consumer call to any one of the four available operators. Operators respond to the caller using Complaint Management System.
Provide Implementation support:
MSCL provided implementation support for application software developed by MSCL.
Provide Maintenance and operation support:
During the seven years of contract period MSCL was responsible for maintenance support for software, hard ware and network provided by MSCL.
MSCL was also responsible for operation support, change management and disaster recovery services.
Mr. Masood Aalam,
Sr. Dir. MS, KMC