Implementation of Integrated Revenue System & Implementation of MSCL Complaint Management System

KWSB

Karachi Water & Sewerage Board
(KW&SB)

Implementation of Integrated Revenue Management System and Outsourcing Services for operation support, maintenance support and disaster recovery

Project Description

MSCL provided following services on this project:

Development / Customization of RMCS (Revenue Management Complete System) including following functionality:

  • services
    Consumer Management
  • services
    Retail Consumers Bills processing and printing using pre-printed stationary
  • services
    Bulk Consumers Bills processing and printing
  • services
    Consumer Complaint Management. This handled the complaints received through Complaint Management Center established by MSCL
  • services
    Billing related MIS.

Establish Complaint Management Center (CMC):

This was 10 seats center and received complaints from consumers calling from anywhere in the city. For registering complains consumers use an UAN number. The CMC system records the complaints; divert consumer call to any one of the ten available operators. Operators respond to the caller using Complaint Management System.

Establish Software Development Center (SDC):

MSCL staff involved in development of application software work at SDC hosted at KW&SB premises at Karsaz. This Center has capacity to house four analyst/programmers and a software development manager.

Provide Implementation support:

MSCL provided implementation support for application software developed by MSCL.

Provide Maintenance and operation support:

During the contract period MSCL was responsible for maintenance support for software, hard ware and network provided by MSCL. MSCL was also responsible for operation support, change management and disaster recovery services.

HR

System Integration
and Outsourcing

CR
Brig. Syed Iftikhar Hyder,
MD KW&SB.

Implementation of MSCL Complaint Management System including Online Tanker System (OTS)

Project Description

MSCL implemented Complaint Management System including Online Tanker System module at Karachi Water & Sewerage Board. MSCL provided Customization, Implementation, Deployment and Maintenance services on this project. MSCL also providing operation support services through Call Center to manage complaints and water tanker requests for Karachi Water & Sewerage Board.

HR

System Integration
and Outsourcing

CR
Khalid Mahmood Shaikh,
MD KW&SB.