Business-Process
Re-engineering for Indus (Toyota) Motors
PROJECT DESCRIPTION:
Indus Motor Company Limited (IMC)
is a joint venture amongst the House of Habib, Toyota Motor
Corporation (TMC) and Toyota Tsusho Corporation (TTC),
formed in 1989 as a public limited company, for the purpose
of assembling, manufacturing and marketing Toyota vehicles
in Pakistan. IMC started commercial production in May 1993
and is the sole distributor of Toyota vehicles in Pakistan.
Furthermore, IMC has also entered into an agreement for the
production and marketing of Daihatsu vehicles with effect
from March 2000. Annual sales at IMC grew from 6,802 units
in 1995 to 11,249 units in 1999, an increase of 65% during
these 5 years. During the same period net turnover grew
from 3.87 billion Rupees to 6.96 billion (an increase of
nearly 80%) while the after tax profit grew by a very
impressive 385%. All this was achieved despite the
uncertainty prevalent in the domestic economic environment,
strengthening of Yen against the Rupee and a stiff challenge
from competition. While IMC has so far excelled in these
areas, advent of new players in the auto industry now calls
for radical measures to progressively compete against them.
With price conscious customers to satisfy and a strategy of
gradual price increase to retain market share, the two-fold
pressure exerted by a strong Yen and a depreciated Rupee has
to be faced by lowering costs and maximizing capacity
utilization.
To face these challenges it
was imperative to look at the business processes at IMC to
identify areas where duplication of activities is taking
place so that the same may be removed and the overall
efficiency increased. IMC assigned the task of carrying out
a Business Process Study to Millennium Systems (Pvt.)
Limited (MSCL) with an aim of identifying duplication of
activities within IMC Business Processes. The Project Scope
was expanded by MSCL to also identify Missing Functionality,
Missing Integration, Missing Control and Redundancy within
the processes.
For the purpose of achieving
these objectives MSCL provided the following services to IMC:
-
Analysis of business
processes,
-
Documentation of processes
related to IT services, and
-
Analysis of processes
related to IT services. MSCL conducted a detailed study of
the processes in the following divisions:
-
Marketing,
-
Technical,
-
Administration, Logistics &
Commercial,
-
Human Resources & Training,
-
Finance, and
-
Information
Technology.
EFFORT INVOLVED:
16 Man-months
Customer Reference:
Mr. Nadeem Ikram, General Manager IT, IMC, Karachi.
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