KW&SB Implementation of Integrated Revenue Management System  and Outsourcing Services for operation support, maintenance support and disaster recovery.

Project Description: The scope of this project Customer has agreed to outsource the printing of bills for current and next FIVE years the printing needs for the present load of 1.0 million bills each month. These include both Retail and Bulk Consumers. Other services MSCL is providing under this project are:

 Application Software Development:

MSCL developed application software for:

a)  Retail Consumers Bills printing using pre-printed stationary

b)  Bulk Consumers Bills printing

c)  Consumer Complaint Management. This handles the complaints received through Complaint Management Center established by MSCL

d)  Billing related MIS. 

Establish Complaint Management Center (CMC):

This is 10 seats center and  receives complains from consumers calling from any where in the city. For registering complains consumers  use an UAN number. The CMC system  records the complaints; divert consumer call to any one of the ten available operators. Operators  respond to the caller using Complaint Management System. 

Establish Software Development Center (SDC)

MSCL staff involved in development of application software work at SDC hosed at KW&SB premises at Karsaz.  This Center have capacity to house four analyst/programmers and a software development manager.  

Provide Implementation support

MSCL provides implementation support for application software developed by MSCL.  

Provide Maintenance and operation support:

During the contract period MSCL is responsible for maintenance support for software, hard ware and network provided by MSCL. MSCL is also responsible for operation support, change management and disaster recovery services.