Conceptualised project framework, analysed, designed, developed software and implemented total solution for NADRA swift centres (NSCRCs). This involved systems for Data Capture, Data transmission, MIS and integration of devices like camera, finger print capture, scanners and specialized printers. The scope also included process re-engineering, documentation, IT & Users training. Also provided maintenance for 5 years.
Chairman, NADRA
MSCL developed RBTS V1.0, an interface enabling communication between the Windows/NT Server-based call center application and the MKI-Equation on AS/400 via TCP/IP. The interface allows the IVR system to send transaction requests to MKI-Equation, with responses routed back over the same network.
SEVP and Member MMC
Further, MSCL upgrade the system to RBTS V2 (version 2.0) that provides major enhancements over version 1 in terms of functionalities, maintainability, usability and availability. V2 also enhances RBTS audit trail and reconciliation functions. An enhanced MIS module improves management control for Remote Banking Business.
RBTS V2 is a set of integrated software modules that provides interface to host banking systems to communicate with the applications generating remote banking transactions. RBTS can communicate in ISO8583 format or non-ISO format. ISO8583 is a standard specification for creating and reading transaction messages for remote banking. RBTS provides communication across ATMs, Point of Sale (POS), Cheque Deposit Kiosks, Cash Deposit machines, Call Center, Internet Banking, Mobile Banking, Branch-less Banking and network-to-network real time transactions using common TCP/IP Protocol.
On this project MSCL provided system analysis, customization services, system implementation support and user’s training.
CIO/GE IT Systems Group
On this project MSCL performed customization of RBTS V2 to provide Internet Banking and International Remittance processing interface to UBL-UK Bank. The services also included training of users and implementation support. MSCL also provide 24×7 system support services.
Head of IT
VP, Head of IT Systems Department
MSCL delivered its product and services to Finplement for implementing RBTS V2 at Bank Saderat Iran-UAE (BSI-UAE). The project aimed to establish an interface between the ATM Controller and Finastra’s Equation DBA. MSCL customized RBTS V2 to enable ADC transactions for BSI-UAE and provided user training and implementation support.
Managing Director - Finplement
Implementation of Integrated Revenue Management System and Outsourcing Services for operation support, maintenance support and disaster recovery.
MSCL provided following services on this project:
The 10-seat center handled city-wide complaints through a UAN number. The CMC system logged complaints and routed calls to available operators, who responded using the Complaint Management System.
MSCL staff developing application software work at the SDC hosted at KW&SB Karsaz. The center accommodates four analysts / programmers and a software development manager.
MSCL provided implementation support for application software developed by MSCL.
During the contract, MSCL provided maintenance support for software, hardware, and network, along with operational support, change management, and disaster recovery services.
MD KW&SB
MSCL implemented Complaint Management System including Online Tanker System module at Karachi Water & Sewerage Board. MSCL provided Customization, Implementation, Deployment and Maintenance services on this project. MSCL also providing operation support services through Call Center to manage complaints and water tanker requests for Karachi Water & Sewerage Board.
MD KW&SB
MSCL provided product and related services for implementation of MSCL’s RBTS V2 at NBP to establish interface between NBP legacy core banking system (EBS) and FIS (Profile) core banking system for execution of cross system financial transactions.
MSCL’s RBTS V2 enabled NBP branches to perform cross system teller transactions. It also enabled Mobile Banking and Branchless Banking transactions processing. One of RBTS module also interfaces with NADRA’s Bio-Verisys to perform CNIC verification during NBP Account Openning process.
On this project MSCL provided system analysis, customization services, system implementation support and user’s training.
SVP,ADC Head
Fauji Foundation was awarded contract for NIC Production with end-to-end automation. This required a development of a highly integrated and complex system. Fauji Foundation after evaluating many options awarded the contract of development and system integration to MSCL.
Under the scope of this project MSCL provided the following services:
MSCL developed the Application Software to print data both in English and Urdu as per specifications given by the client for the purpose of printing NICs.
MSCL defined and implemented PMS, which will record and control the pre-printed NIC sheets,lamination material, receipts,delivery, wastage etc. The system will also prepare Rejection and MIS reports.
This System is developed to ensure quality of NIC Sheet printing, Quality of Lamination and Quality of Die-cutting.
This System monitors the production of different units of the NIC Production system like Printing,Lamination, Die-Cutting and Mailing. The System displays the production statistics through the projection system in the real time dynamic mode.
MSCL has also developed interfaces MSCL developed system and Mailing System Fauji Foundation has acquired from a German Company.
MSCL was responsible for installing application software developed by it at customer location, train users, and provide application software maintenance support.
Managing Director Fauji Foundation
Chairman NADRA
MSCL Customized and Implemented its Product Complaint Management System for Ubank, Islamabad. MSCL also provided Requirements / Gap Analysis & Design, Customization & Integration, System Testing and Deployment services. MSCL is also providing maintenance services for CMS to Ubank.
CIO, Ubank
On this project MSCL performed customization of RBTS V2 to provide ATM transactions interface to the Bank. The services also included training of users and implementation support.
Head Of IT
Under contract with Standard Chartered Bank Pakistan Limited (SCBPL), MSCL provided migration of the key host banking system Misys and account holder database to new system. Under this contract MSCL also provided maintenance, support and training.
The Union Bank call center operates on a PC-based Interactive Voice Response (IVR) application. Meanwhile, their management information system runs on the MKI-Equation application, developed in RPG for AS/400.
Since these two applications speak different languages, they were initially unable to communicate and fulfill user requests at the call center.
To solve this challenge, MSCL developed an interface network. This network enables seamless communication between the Windows/NT Server-based call center application and the MKI-Equation system on AS/400.
The call center equipment and AS/400 are both connected via a common LAN using the TCP/IP protocol. Each call center machine running the IVR application is equipped with a Windows-based DLL.
The IVR application interacts with this DLL to send queries or transaction requests to the MKI-Equation system. These requests are transmitted through MSCL’s interface, and the responses are routed back to the IVR over the same network.
NCR Corporation, the prime contractor for the Call Center Setup, expressed high satisfaction with MSCL’s approach to system integration and the quality of work delivered by its team.
Senior Vice President, Remote Banking Services
MSCL provided product and related services to Mybank for implementation of MSCL’s RBTS/400 on Mybank iSeries system to establish interface between ATM Controller/s and Equation DBA, of MISYS (now Finastra).
On this project MSCL performed customization of RBTS/400 to provide ATM and POS transactions of Mybank. The services also included training of users, implementation and Support.
EVP & Head of IT Division
The scope of the work required by the Government of AJK included preparation of a master plan to introduce Information Technology/Computerization and to produce computer literate manpower that can be absorbed within and outside AJ&K.
Expertise needed to be developed at various tiers to commensurate with the needs of the government and the market trends.
The plan includes an overall conceptual model, the detailed actual work plan complete with action plan, the target date of the completion of the project and the manpower and the cost to be incurred for this project.
The objective is also to come out with the plan, which is workable subset of overall, IT action plan of Government of Pakistan.The plan focuses on three key areas:
This report is the result of detailed analysis work done by MSCL experts based on the scope of work. MSCL work was highly appreciated by the customer.
Additional Chief Secretary
Implementation of Integrated Utility Bills Management System and Outsourcing Services for operation support, maintenance support and other services
MSCL provided following services on this project:
The 10-seat center handled city-wide complaints through a UAN number. The CMC system logged complaints and routed calls to available operators, who responded using the Complaint Management System.
MSCL provided implementation support for application software developed by MSCL.
During the contract, MSCL provided maintenance support for software, hardware, and network, along with operational support, change management, and disaster recovery services.
Senior Director MS, KMC
This history and visits data is populated and analyzed through Patient History Analysis module for medical research by Doctors / Consultants. MSCL also implemented Pilot Medical Research Center under the Rotary Global Grant project.
Head Of Pediatric Cardiology
IMC started commercial production in May 1993 and is the sole distributor of Toyota vehicles in Pakistan. Furthermore, IMC has also entered into an agreement for the production and marketing of Daihatsu vehicles with effect from March 2000.
Annual sales at IMC grew from 6,802 units in 1995 to 11,249 units in 1999, an increase of 65% during these 5 years. During the same period net turnover grew from 3.87 billion Rupees to 6.96 billion (an increase of nearly 80%) while the after tax profit grew by a very impressive 385%.
All this was achieved despite the uncertainty prevalent in the domestic economic environment, strengthening of Yen against the Rupee and a stiff challenge from competition. While IMC has so far excelled in these areas, advent of new players in the auto industry now calls for radical measures to progressively compete against them.With price conscious customers to satisfy and a strategy of gradual price increase to retain market share, the two-fold pressure exerted by a strong Yen and a depreciated Rupee has to be faced by lowering costs and maximizing capacity utilization.
To face these challenges it was imperative to look at the business processes at IMC to identify areas where duplication of activities is taking place so that the same may be removed and the overall efficiency increased.
IMC assigned the task of carrying out a Business Process Study to Millennium Systems (Pvt.) Limited (MSCL) with an aim of identifying duplication of activities within IMC Business Processes. The Project Scope was expanded by MSCL to also identify Missing Functionality, Missing Integration, Missing Control and Redundancy within the processes.
For the purpose of achieving these objectives MSCL provided the following services to IMC:
MSCL conducted a detailed study of the processes in the following divisions:
General Manager IT, IMC
Customization and Implementation of MSCLClinic at Cardiac Care Medical Center. This also included maintenance services.
Founder
MSCL Developed and Implemented an ERP solution Garments Industry Management System (GIMS) for Rahman & Rahman. GIMS contained Job Quotation / Pricing, Order Processing, Purchasing, Inventory Management, Production Management, Export, Financial Management, Payroll, Setup and Admin modules.
Managing Director
Under two-year contract with IBM, MSCL provided system engineering support to all its client in Pakistan.
Perform requirement analysis, customized and implement Project Management Complete System. The scope also included training and operation support for one year.
There was a requirement to manage these multiple projects regularly and in parallel. In this context, EPB outsourced project management related work to MSCL.
Under the scope of this project, MSCL provided the following services:
Client’s current and future project management needs were understood and accordingly a solution was modeled. During this phase customer's requirements were mapped with available PMCS™ functionalities and Gap Analysis report was prepared. Thus customization needs were established.
During this phase agreed customization was performed the standard parameters / templates prepared and prototype was demonstrated to the customers decision makers and key users. Agreed changes in Layouts and detailed specifications for processing, queries and reports were incorporated. System Test and Acceptance Tests were performed in this phase with active participation of the EPB management.
During this phase the customized system was put into production. PMCS™ and pre-requisite software products are installed.
These services were provided for one year. Besides project planning, budgeting, change management etc, these also included Data gathering, Data Entry, production of required MIS reports and other related work. These services were provided in a planned manner through out the Contract Period of one year.
Chairman TDAP
Under the contract with mobilink, a leading telecommunication service provider in Pakistan. MSCL provided, Project Management Training and services.