Clients
&
Projects

Trusted Partnerships, Successful Projects

National Database & Registration Authority - Pakistan

System Integration & Software Developement Fast Track Registration Center System(NSRC)

Conceptualised project framework, analysed, designed, developed software and implemented total solution for NADRA swift centres (NSCRCs). This involved systems for Data Capture, Data transmission, MIS and integration of devices like camera, finger print capture, scanners and specialized printers. The scope also included process re-engineering, documentation, IT & Users training. Also provided maintenance for 5 years.

Brig. (R) Saleem Ahmed Moeen

Chairman, NADRA

HBL Bank - Pakistan

ATM interface Implementation with MISYS Equation/DBA - Host Banking System (NOW FINASTRA) through MSCL’s RBTS/400

HBL Bank, Pakistan’s second-largest with 1500 branches, implemented MISYS Equation/DBA as a Host Banking System to enhance remote banking services like ATMs, call centers, POS, internet and mobile banking, kiosks, and branchless banking. MSCL developed RBTS V1.0, an interface enabling communication between the Windows/NT Server-based call center application and the MKI-Equation on AS/400 via TCP/IP. The interface allows the IVR system to send transaction requests to MKI-Equation, with responses routed back over the same network.

Mr. Jamil Iqbal

SEVP and Member MMC

United Bank Limited - United Kingdom

RBTS implementation for International Remittance Business automation and establishing real time interface with United Bank

MSCL provided product and related services to United Bank – UK, London for implementation of MSCL’s RBTS V2 on UBL-UK’s iSeries system to establish interface between Internet Banking Controller and Equation DBA, of MISYS (now Finastra). One of module RBXM establishes real time interface with United Bank Pakistan for processing of international remittances. On this project MSCL performed customization of RBTS V2 to provide Internet Banking and International Remittance processing interface to UBL-UK Bank. The services also included training of users and implementation support. MSCL also provide 24×7 system support services.

Mr. Paul Murphy

Head of IT

Bank Aljazira - Saudi Arabia

RBTS Implementation for atm transactions to establish real time interface with Bank Aljazira host banking system

MSCL provided product and related services to Bank AlJazira for implementation of MSCL’s RBTS V2 on BAJ’s iSeries system to establish interface between ATM Controller and Equation DBA, of Finastra. On this project MSCL performed customization of RBTS V2 to provide ADC transactions interface to BAJ. The services also included training of users and implementation support.

Mr. Raied E. Alzahrani

VP, Head of IT Systems Department

Finplement - Bank Saderat Iran - United Arab Emirates

RBTSv2 Implementation for ATM interface at Bank Saderat Iran (UAE) through Finplement

MSCL delivered its product and services to Finplement for implementing RBTS V2 at Bank Saderat Iran-UAE (BSI-UAE). The project aimed to establish an interface between the ATM Controller and Finastra’s Equation DBA. MSCL customized RBTS V2 to enable ADC transactions for BSI-UAE and provided user training and implementation support.

Mr. Mahmood Hadi

Managing Director - Finplement

Karachi Water & Sewerage Board - Pakistan

Implementation of the Integrated Revenue Management System, along with outsourcing services for operations, maintenance support, and disaster recovery.

Implementation of Integrated Revenue Management System and Outsourcing Services for operation support, maintenance support and disaster recovery.

MSCL provided following services on this project:

Consumer Management
Retail Consumers Bills processing and printing using pre-printed stationary
Bulk Consumers Bills processing and printing
Consumer Complaint Management. This handled the complaints received through Complaint Management Center established by MSCL
Billing related MIS

Development / Customization of RMCS (Revenue Management Complete System) including following functionality:

Establish Complaint Management Center (CMC)

The 10-seat center handled city-wide complaints through a UAN number. The CMC system logged complaints and routed calls to available operators, who responded using the Complaint Management System.

Establish Software Development Center (SDC)

MSCL staff developing application software work at the SDC hosted at KW&SB Karsaz. The center accommodates four analysts / programmers and a software development manager.

Provide Implementation support

MSCL provided implementation support for application software developed by MSCL.

Provide Maintenance and operation support

During the contract, MSCL provided maintenance support for software, hardware, and network, along with operational support, change management, and disaster recovery services.

Brig. Syed Iftikhar Hyder

MD KW&SB

Implementation of Integrated Revenue System and MSCL Complaint Management System including Online Tanker System

MSCL implemented Complaint Management System including Online Tanker System module at Karachi Water & Sewerage Board. MSCL provided Customization, Implementation, Deployment and Maintenance services on this project. MSCL also providing operation support services through Call Center to manage complaints and water tanker requests for Karachi Water & Sewerage Board.

Mr. Khalid Mahmood Shaikh

MD KW&SB

National Bank of Pakistan

RBTS implementation for Revamping support of Central Banking System

MSCL provided product and related services for implementation of MSCL’s RBTS V2 at NBP to establish interface between NBP legacy core banking system (EBS) and FIS (Profile) core banking system for execution of cross system financial transactions.
MSCL’s RBTS V2 enabled NBP branches to perform cross system teller transactions. It also enabled Mobile Banking and Branchless Banking transactions processing. One of RBTS module also interfaces with NADRA’s Bio-Verisys to perform CNIC verification during NBP Account Openning process.
On this project MSCL provided system analysis, customization services, system implementation support and user’s training.

Brig. Syed Iftikhar Hyder

MD KW&SB

Fauji Foundation - Pakistan

CNIC Production Monitoring System for National Database & Registration Authority (NADRA) & Maintenance Services.

This is one part of the National Database & Registration Authority(NADRA) project. National Database & Registration Authority (NADRA) has divided overall NIC and National Database project into different sub-projects. NCR was given Data Warehousing, Jaffer Bros. were given data entry. Fauji Foundation was awarded contract for NIC Production with end-to-end automation. This required a development of a highly integrated and complex system. Fauji Foundation after evaluating many options awarded the contract of development and system integration to MSCL.

Under the scope of this project MSCL provided the following services:

Application Development Services

MSCL developed the Application Software to print data both in English and Urdu as per specifications given by the client for the purpose of printing NICs.

Production Management System (PMS)

MSCL defined and implemented PMS, which will record and control the pre-printed NIC sheets,lamination material, receipts,delivery, wastage etc. The system will also prepare Rejection and MIS reports.

Quality Control System

This System is developed to ensure quality of NIC Sheet printing, Quality of Lamination and Quality of Die-cutting.

Real Time Monitoring System

This System monitors the production of different units of the NIC Production system like Printing,Lamination, Die-Cutting and Mailing. The System displays the production statistics through the projection system in the real time dynamic mode.

Interface with Mailing System

MSCL has also developed interfaces MSCL developed system and Mailing System Fauji Foundation has acquired from a German Company.

Implementation Services

MSCL was responsible for installing application software developed by it at customer location, train users, and provide application software maintenance support.

Lt. Gen (R) Maqbool

Managing Director Fauji Foundation

Brig (R) Saleem Moin

Chairman NADRA

U Microfinance Bank - Pakistan

Implementation of Complaint Management System

MSCL Customized and Implemented its Product Complaint Management System for Ubank, Islamabad. MSCL also provided Requirements / Gap Analysis & Design, Customization & Integration, System Testing and Deployment services. MSCL is also providing maintenance services for CMS to Ubank.

Azim Ullah Khan

CIO, Ubank

AlBaraka Bank - Pakistan

ATM interface Implementation with MISYS Equation/DBA - Host Banking System (NOW FINASTRA) through MSCL’s RBTS/400

MSCL provided product and related services to Al Baraka Bank for implementation of MSCL’s RBTS V2 on Al Baraka’s iSeries system to establish interface between ATM Controller and Equation DBA, of MISYS (now Finastra). On this project MSCL performed customization of RBTS V2 to provide ATM transactions interface to the Bank. The services also included training of users and implementation support.

Basit Tansir

Head Of IT

Standard Chartered Bank - Pakistan

Host Banking System and Database Migration

Under contract with Standard Chartered Bank Pakistan Limited (SCBPL), MSCL provided migration of the key host banking system Misys and account holder database to new system. Under this contract MSCL also provided maintenance, support and training.

NCR Corporation - Pakistan

Implementation of RBTS for Call Centre Services

The Union Bank call center is working on PC based Interactive Voice Response (IVR) application. Their management information system is using MKI-Equation application, which is developed in RPG for AS/400. The two applications talking different languages were unable to communicate to complete the call center user’s requests.
MSCL has developed an interface network that provides communication between the Window/NT Server based call center application and the MKI-Equation application on AS/400. This interface provides communication between the two systems using a common TCP/IP protocol.
The call center equipment and AS/400 are connected over a common LAN (local area network) using TCP/IP. Each call center machine, executing the IVR application, is installed with a Windows based DLL. The IVR application calls this DLL and passes on requests for query or transactions to MKI-Equation application. The request reaches to the MKI-Equation via MSCL’s developed interface network and its response is routed to the IVR over the same network.
NCR Corporation, being the prime contractor for Call Center Setup, is highly satisfied with MSCL’s methodology for system development and integration and work done by its team on this project.

Mr. Shabbir Buxamusa

Senior Vice President, Remote Banking Services

System Innovation Limited - Pakistan

ATM interface Implementation with MISYS Equation/DBA - Host Banking System (NOW FINASTRA) through MSCL’s RBTS/400

MSCL provided product and related services to Mybank for implementation of MSCL’s RBTS/400 on Mybank iSeries system to establish interface between ATM Controller/s and Equation DBA, of MISYS (now Finastra).
On this project MSCL performed customization of RBTS/400 to provide ATM and POS transactions of Mybank. The services also included training of users, implementation and Support.

Mr. Shabbir Buxamusa

Senior Vice President, Remote Banking Services

Government of Azad Jammu & Kashmir - Pakistan

Master Planning for Computer Literacy

The project envisages “Master Planning In Computer Literacy and software Development Programme in AJK”. The scope of the work required by the Government of AJK included preparation of a master plan to introduce Information Technology/Computerization and to produce computer literate manpower that can be absorbed within and outside AJ&K. Expertise needed to be developed at various tiers to commensurate with the needs of the government and the market trends. The plan includes an overall conceptual model, the detailed actual work plan complete with action plan, the target date of the completion of the project and the manpower and the cost to be incurred for this project.
The objective is also to come out with the plan, which is workable subset of overall, IT action plan of Government of Pakistan.

The plan focuses on three key areas:

MSCL was awarded this consultancy project after tough scrutiny of more than 20 bidders. MSCL has prepared The Master Plan Document to fully define this project of national importance. This report is the result of detailed analysis work done by MSCL experts based on the scope of work.
MSCL work was highly appreciated by the customer.

Mass IT Literacy and awareness
Infrastructure Development for Software Development
Good Governance through computerization (or e-Governance)

Mr. Sardar Abdul Rashid

Additional Chief Secretary

CDGK-KMC

City District Govt. Karachi & Karachi Metropolitan Corp. - Pakistan

Implementation of Integrated Utility Bills Management System and Outsourcing Services

Implementation of Integrated Utility Bills Management System and Outsourcing Services for operation support, maintenance support and other services

MSCL provided following services on this project:

Consumer Management
Retail Consumers Bills processing and printing using pre-printed stationary
Bulk Consumers Bills processing and printing
Consumer Complaint Management. This handled the complaints received through Complaint Management Center established by MSCL
Billing related MIS

Development / Customization of RMCS (Revenue Management Complete System) including following functionality:

Establish Complaint Management Center (CMC)

The 10-seat center handled city-wide complaints through a UAN number. The CMC system logged complaints and routed calls to available operators, who responded using the Complaint Management System.

Provide Implementation support

MSCL provided implementation support for application software developed by MSCL.

Provide Maintenance and operation support

During the contract, MSCL provided maintenance support for software, hardware, and network, along with operational support, change management, and disaster recovery services.

Mr. Sardar Abdul Rashid

Additional Chief Secretary

National Institute of Cardio Vascular Diseases - Pakistan

Implementation of MSCLClinic (Clinic Management System)

MSCL customized its product MSCLClinic as NICVD Patient Information System and implemented at NICVD. Through this Information System, NICVD manages Patients’ Information, Patients’ History and visits data by using Patient History Capturing module. This history and visits data is populated and analyzed through Patient History Analysis module for medical research by Doctors / Consultants. MSCL also implemented Pilot Medical Research Center under the Rotary Global Grant project.

Mr. Sardar Abdul Rashid

Additional Chief Secretary

Indus Motor Company - Pakistan

Business Process Re-Engineering

Indus Motor Company Limited (IMC) is a joint venture amongst the House of Habib, Toyota Motor Corporation (TMC) and Toyota Tsusho Corporation (TTC), formed in 1989 as a public limited company, for the purpose of assembling, manufacturing and marketing Toyota vehicles in Pakistan. IMC started commercial production in May 1993 and is the sole distributor of Toyota vehicles in Pakistan. Furthermore, IMC has also entered into an agreement for the production and marketing of Daihatsu vehicles with effect from March 2000. Annual sales at IMC grew from 6,802 units in 1995 to 11,249 units in 1999, an increase of 65% during these 5 years. During the same period net turnover grew from 3.87 billion Rupees to 6.96 billion (an increase of nearly 80%) while the after tax profit grew by a very impressive 385%. All this was achieved despite the uncertainty prevalent in the domestic economic environment, strengthening of Yen against the Rupee and a stiff challenge from competition. While IMC has so far excelled in these areas, advent of new players in the auto industry now calls for radical measures to progressively compete against them. With price conscious customers to satisfy and a strategy of gradual price increase to retain market share, the two-fold pressure exerted by a strong Yen and a depreciated Rupee has to be faced by lowering costs and maximizing capacity utilization.
To face these challenges it was imperative to look at the business processes at IMC to identify areas where duplication of activities is taking place so that the same may be removed and the overall efficiency increased. IMC assigned the task of carrying out a Business Process Study to Millennium Systems (Pvt.) Limited (MSCL) with an aim of identifying duplication of activities within IMC Business Processes. The Project Scope was expanded by MSCL to also identify Missing Functionality, Missing Integration, Missing Control and Redundancy within the processes.

For the purpose of achieving these objectives MSCL provided the following services to IMC:

Analysis of business processes
Documentation of processes related to IT services
Analysis of processes related to IT services

MSCL conducted a detailed study of the processes in the following divisions:

Marketing
Technical
Administration, Logistics & Commercial
Human Resources & Training
Finance
Information Technology

Mr. Nadeem Ikram

General Manager IT

Cardiac Care - Pakistan

Customization and Implementation of MSCLClinic at Cardiac Care Medical Center

Customization and Implementation of MSCLClinic at Cardiac Care Medical Center. This also included maintenance services.

Dr. Khalid Khalil

Founder

24-R & R

Rehman & Rehman - Pakistan

Development & Implementation of ERP solution for Garment Industry

MSCL Developed and Implemented an ERP solution Garments Industry Management System (GIMS) for Rahman & Rahman. GIMS contained Job Quotation / Pricing, Order Processing, Purchasing, Inventory Management, Production Management, Export, Financial Management, Payroll, Setup and Admin modules.

Mr. Aziz Ur Rahman

Managing Director

16-IBM

International Business Machines - Pakistan

System engineering support

Under two-year contract with IBM, MSCL provided system engineering support to all its client in Pakistan.

22-EGD

Electronic Government Directorate - Pakistan

Implementation of Project Management System

Perform requirement analysis, customized and implement Project Management Complete System. The scope also included training and operation support for one year.

18-TDAP

Trade Development Authority of Pakistan

Project Management Outsourcing Services of Export Promotion Bureau (EPB)

In view of a number of Trade Policy initiatives announced by Government of Pakistan, the Export Promotion Bureau (hereinafter EPB) was managing many projects. Since EPB they were managing many related projects simultaneously, the requirements exceeded project management and into the domain of program management. There was a requirement to manage these multiple projects regularly and in parallel. In this context, EPB outsourced project management related work to MSCL.

Under the scope of this project, MSCL provided the following services:

Solution
Definition

Client’s current and future project management needs were understood and accordingly a solution was modeled. During this phase customer's requirements were mapped with available PMCS™ functionalities and Gap Analysis report was prepared. Thus customization needs were established.

Solution
Generation

During this phase agreed customization was performed the standard parameters / templates prepared and prototype was demonstrated to the customers decision makers and key users. Agreed changes in Layouts and detailed specifications for processing, queries and reports were incorporated. System Test and Acceptance Tests were performed in this phase with active participation of the EPB management.

Solution
Deployment

During this phase the customized system was put into production. PMCS™ and pre-requisite software products are installed.

Project Management Services

These services were provided for one year. Besides project planning, budgeting, change management etc, these also included Data gathering, Data Entry, production of required MIS reports and other related work. These services were provided in a planned manner through out the Contract Period of one year.

Mr. Tariq Ikram

Chairman TDAP